July 10, 2020

Why is the Access to Location services required on Android?

Scanning for Bluetooth devices requires the access to Location Services permission to be enabled. This is because a Bluetooth scan can be used to gather information about the location of the device through a signal strength for example. The PhocosLink App does not use, save, nor transmit any Location readings.

July 10, 2020

Why is my device never found under ‘New Devices’?

a. Ensure Bluetooth is enabled on your phone.b. Ensure you are within range (7 meters / 23 ft) of the product.c. Press the green refresh button on the bottom-right corner to make sure a scan is initiated.d. On Android, permission for Access to Location services is needed and must be

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Get In Touch Not sure what you need? Talk to the experts!

CONTACT SALES CONTACT TECH DEPARTMENT
Americas
USA
Phocos Americas, Inc.
Tucson, AZ USA
Phone +1 520 777-7906
Info.na@phocos.com
EMEA
Germany
Phocos AG
Ulm Germany
Phone +49 731 9380688-0
info@phocos.com
SAARC
India
Phocos India Solar Pvt Ltd.
Puducherry - India
Phone +91 413 2972328
info-india@phocos.com
APAC
China
Phocos China Ltd.
Qingdao China
Phone +86 532 83837020
info-china@phocos.com
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