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Phocos, is a global manufacturer of solar components and Energy Storage solutions for off-grid and edge-of-grid power supplies. With over 20-years of experience, Phocos designs and supplies high-quality power conversion and energy storage solutions that provide reliable power Anywhere, Anytime, Any-GridTM. With over 3 billion people in the world living without access to reliable power, we have work to do, and we want you to join our team to help us provide world-class solutions to meet the world’s growing power demands while contributing to a decarbonized planet. 

Phocos is currently seeking an Applications Engineer to support our global Sales, Support and R&D Teams. 

Reporting to the Product Manager, the Applications Engineer is an integral part of the Technical Support team. They are responsible for fielding and resolving technical support inquiries, warranty claims as well as providing internal/external technical training on best practices for proper deployment and utilization of Phocos products. In addition, the Applications Engineer  works in tandem with Sales Managers and key clients to clearly define technical requirements for key accounts and projects, prepares and maintains external and internal specifications documents and works with R&D and production staff to ensure supplied solutions result in 100% customer satisfaction. 

 Responsibilities: 

• Fields, documents and resolves all customer technical and system design questions for the Americas region. 
• Supports the Americas sales staff with system design and product selection questions related to functionality and capability of products 
• Represents Phocos at industry association meetings, trade shows, and conferences. 
• Delivers internal and external product technical training seminars. 
• Writes, reviews and executes tests plans and documents results in formal reporting. 
• Collaborates with Sales staff to define product requirements for key clients. 
• Prepares Market Requirements Documents (MRD) for new product solutions to capture customer requirements for Product Management and R&D. 
• Works with R&D engineers to write Product Requirement Documents (PRD) for new product solutions based on an approved MRD 
• Coordinates and assists R&D Engineers in Germany, the US to ensure prompt, accurate product development and delivery. 
• Coordinates with Phocos manufacturing facilities and sub-contractors to ensure reliable, efficient production of products. 
• Supports the R&D team with preparation of 3D CAD drawings and assembly drawings as part of the R&D process. 
• Learns and stays current on all applicable standards related to the use of the company’s products including, but not limited to: National Electric Code (NEC), UL1741, ANSI 12.12.01, SAE J1455/SAEJ400, and IEC 62109. 
• Learns and understands best practices for off-grid PV system installation and completes NABCEP PV Technical Sales certification 
• Ensures current and future products comply with any and all applicable standards for target applications. 

Knowledge/Skills/Competencies 

• Strong customer service, presentation and relationship management skills 
• Demonstrated aptitude in managing multiple concurrent projects via effective time- and project-management techniques. 
• Thorough record-keeping and documentation skills. 
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external stakeholders. 
• Knowledge of basic electrical theory. 
• Demonstrated experience using digital multimeters, DC power-supplies, oscilloscopes, and similar testing equipment. 
• Previous experience with THT/SMT soldering a plus. 
• Previous experience with 3D CAD modeling a plus. 
• Previous experience with power electronics and/or solar applications a plus. 
• Refined problem-solving skills. 
• Self-motivated, team player. 
• Able to work effectively cross-functionally and with other global offices to achieve objectives. 
• Occasional overnight travel is required up to 20%
  COVID-19 DISCLAIMER: As of the posting date of this position, all company-related travel is postponed until further notice from Phocos management to protect the safety of all Phocos employees and combat the spread of COVID-19. 

Required Experience: 

• 1-3 years
• Fluent in English (Spanish, Mandarin, Cantonese, and/or German a plus) 

Education:  Bachelor’s Degree in Industrial Engineering, Systems Engineering, Mechanical Engineering, or Electrical Engineering.

Phocos is a global manufacturer of off-grid and edge-of-grid solar components and energy storage solutions. Phocos has over 20 years of experience in designing and delivering high quality power conversion and energy storage solutions to enable reliable energy access anywhere in the world, anytime, on any grid (AnyGridTM). Over three billion people around the world do not have access to reliable electricity. So you can see that we have a lot to do. That's why we need you in our team. Help us create best-in-class solutions to meet the world's growing energy needs while contributing to a low-carbon planet.

Phocos is currently seeking a Support Technician to join our Customer Service, Quality Management and Engineering teams.

Reporting to the Director of Engineering, the Support Technician is an integral part of the technical team. He is responsible for technical customer service, application support, and assisting the development teams in creating and executing test plans as part of the product development process.

Tasks:

• Handling technical support requests for the EMEA region
• Troubleshooting issues and responsible for communicating thoroughly and promptly with customers on the status and resolution of support tickets
• Testing of prototypes, alpha, beta and release products
• Traceable documentation of test results and providing feedback to the development team
• Investigating, documenting and resolving customers' warranty claims in a timely manner while applying world-class customer service skills
• Thoroughly documenting all customer technical issues and regularly updating status throughout the support process
• Needs-based support of the internal sales/logistics in quality control, the preparation of outgoing shipments and shipping
• Occasional business trips with overnight stays are required (up to 10%).

Knowledge/Skills/Competences:

• Knowledge of electronics with experience in power electronics
• Proven experience using digital multimeters, power supplies, oscilloscopes and similar test equipment
• Solid experience in THT/SMT soldering and system assembly
• Very good problem solving skills
• Careful maintenance of records and documentation
• Excellent customer service and presentation skills
• Ability to interpret electrical drawings and schematics
• Experience in conducting electrical safety procedures and recognizing electrical hazards
• Self-motivation and ability to work in a team
• Ability to communicate effectively verbally and in writing with a variety of internal and external stakeholders
• Ability to work effectively cross-functionally and collaborate with other offices worldwide to achieve goals
• Excellent multitasking and time management skills
• Ability to lift objects weighing up to 20 kilograms

Minimum qualifications:

• 5 years of professional experience as a technician in a field of electronics
• 5 years of technical support experience in an electronics field
• Experience in writing and executing technical test plans and creating written test reports
• Fluent command of German and English

Preferred Qualifications:

• More than 5 years of experience as a technician in the power electronics and/or solar industry
• Technical sales support experience
• Experience working with CRM, ticketing software
• Multilingualism (Spanish, Portuguese, French, Mandarin, etc.)

If you are interested, we look forward to receiving your e-mail application with cover letter, CV and certificates. Please also let us know your earliest possible starting date and your salary expectations. Please send your email to HR@phocos.com

Phocos ist ein globaler Hersteller von Solarkomponenten und Lösungen für die Energiespeicherung für den netzunabhängigen Bereich (Off-Grid) und für Randbereiche des Netzes (Edge-of-Grid). Phocos hat über 20 Jahre Erfahrung in der Planung und Bereitstellung von qualitativ hochwertigen Lösungen für die Energieumwandlung und Energiespeicherung, um einen zuverlässigen Energiezugang überall auf der Welt, jederzeit und für jedwedes Netz (AnyGrid^TM) zu ermöglichen.  Über drei Milliarden Menschen auf der ganzen Welt haben keinen Zugang zu verlässlicher Elektrizität. Man sieht also, dass wir viel zu tun haben. Deshalb brauchen wir genau Sie in unserem Team. Unterstützen Sie uns dabei, erstklassige Lösungen zu entwickeln, um den weltweit wachsenden Energiebedarf zu decken und gleichzeitig einen Beitrag zu einem kohlenstoffarmen Planeten zu leisten.

Phocos sucht derzeit einen Support-Techniker zur Unterstützung unserer Teams für den Kundendienst, das Qualitätsmanagement und die Entwicklung.

Der Support-Techniker, der dem Director of Engineering unterstellt ist, bildet einen wesentlichen Bestandteil des technischen Teams. Er ist verantwortlich für den technischen Kundendienst, den Anwendungssupport und die Unterstützung der Entwicklungsteams bei der Erstellung und Ausführung von Testplänen im Rahmen des Produktentwicklungsprozesses.

Aufgaben:

• Bearbeitung technischer Supportanfragen für die EMEA-Region
• Behebung von Problemen und verantwortlich für eine gründliche und unverzügliche Kommunikation mit den Kunden über den Status und die Lösung von Support-Tickets
• Test von Prototypen, Alpha-, Beta- und Release-Produkten
• Nachvollziehbare Dokumentation von Testergebnissen und Erteilen von Feedback gegenüber dem Entwicklungsteam
• Untersuchung, Dokumentation und Lösung der Garantieansprüche von Kunden in einer zügigen Art und Weise und in diesem Zusammenhang Anwendung der erstklassigen Fähigkeiten im Kundenservice
• Gründliche Dokumentation aller technischen Kundenprobleme und regelmäßige Aktualisierung des Status während des gesamten Support-Prozesses
• Bedarfsgerechte Unterstützung des Vertriebsinnendienstes/der Logistik bei der Qualitätskontrolle, der Vorbereitung von ausgehenden Sendungen und dem Versand
• Gelegentlich Wahrnehmung von Dienstreisen mit Übernachtung wird (bis zu 10%) verlangt

Kenntnisse/Fähigkeiten/Kompetenzen:

• Elektronikkenntnisse mit Erfahrung in der Leistungselektronik
• Nachgewiesene Erfahrung im Umgang mit digitalen Multimetern, Stromversorgungen, Oszilloskopen und ähnlichen Prüfgeräten
• Solide Erfahrung in den Bereichen THT/SMT-Löten und Systemmontage
• Sehr gute Problemlösungskompetenz
• Sorgfältige Führung von Aufzeichnungen und Dokumentation
• Ausgezeichnete Fähigkeiten in den Bereichen Kundenservice und Präsentation
• Fähigkeit zur Interpretation von elektrischen Zeichnungen und Schaltplänen
• Erfahrung in der Durchführung elektrischer Sicherheitsverfahren und der Erkennung elektrischer Gefahren
• Eigenmotivation und Teamfähigkeit
• Fähigkeit zur effektiven mündlichen und schriftlichen Kommunikation mit einer Vielzahl von internen und externen Interessenvertretern
• Fähigkeit zur effektiven funktionsübergreifenden Arbeit und zur Zusammenarbeit mit anderen Niederlassungen weltweit, um Ziele zu erreichen
• Ausgeprägte Fähigkeiten in den Bereichen Multitasking und Zeitmanagement
• Fähigkeit, Gegenstände mit einem Gewicht von bis zu 20 Kilogramm zu heben

Mindestqualifikationen:

• 5 Jahre Berufserfahrung als Techniker in einem Bereich der Elektronik
• 5 Jahre Erfahrung im technischen Support in einem Bereich der Elektronik
• Erfahrung im Verfassen und Ausführen von technischen Prüfplänen und im Erstellen von schriftlichen Prüfberichten
• Fließende Beherrschung der deutschen und englischen Sprache

Bevorzugte Qualifikationen:

• Mehr als 5 Jahre Erfahrung als Techniker in der Leistungselektronik- und/oder Solarindustrie
• Erfahrungen im technischen Vertriebssupport
• Erfahrung im Umgang mit CRM, Ticketing-Software
• Mehrsprachigkeit (Spanisch, Portugiesisch, Französisch, Mandarin, etc.)

Bei Interesse freuen wir uns auf Ihre E-Mail-Bewerbung mit Anschreiben, Lebenslauf und Zeugnissen. Bitte teilen Sie uns darüber hinaus Ihren frühestmöglichen Eintrittstermin und Ihre Verdienstvorstellungen mit. Bitte senden Sie Ihre E-Mail an HR@phocos.com

The Warehouse Operations Associate will assist the Logistics Manager with warehouse operation for Phocos’ Bubesheim warehouse, as well as work closely with internal sales and support our customers with order-processing.

Essential Job Responsibilities

• Responsible for warehouse including but not limited to receiving containers on time, putting away/picking/shipping on time based on customer routing guide requirement, working with outbound transportation team to ensure products get picked up on time, as well as quality management, returns operations.
• Support Logistics Manager in managing incoming and outgoing shipments in our external warehouse in Bubesheim, 30 min outside of Ulm, Germany

• Order processing and purchasing for the European warehouse as well as microcontrollers for production in China and India.
• Understand and manage quarterly warehouse inventory, procurement of warehouse equipment and office supplies, while ensuring warehouse cost comes within budget.
• Purchases all inventory supply items as required supporting targeted inventory levels.
• Actively drive cost savings initiatives.
• Stay on top of waste disposal laws where it pertains to old appliances, batteries, and other equipment.
• Work on new merchandise management system (Netsuite/Trello).
• Manage distribution along with material handling and routing/labeling requirements for national and international trade shows
• Maintain communications and work cross functionally with Sales, Finance, and other Phocos teams regarding tasks or projects relating to inventory, invoicing,  item setup, parcel services, order shipment documentation, etc..
• Under the direction of the Logistics Manager, work on the implementation, maintenance, and any improvements around warehouse related systems and processes.
• Requires full understanding of products to come up with storage requirement by product to efficiently utilize warehouse space while maintaining product quality.
• Help with evaluations and reports as well as with general administrative tasks.
• Promptly and politely responds to customer inquiries and requests for support
• Perform additional duties as required including, but not limited to, stocking, freight processing, etc., and cover for Logistics Manager when offsite or away from work.
• Observe standard operating procedures for consistent quality standards and maintain a safe and healthy work environment.
• Professionally interact with customers, team members, and third-party vendor/partner relationships to provide the highest level of customer service.

Required Qualifications

• 2-4 years warehouse operations, purchasing experience, preferably in a global company.
• High level of attention to detail, strategic thinking, ability to solve complex problems, and provide strategic analysis that guides decision making.
• Strong Customer Service orientation.
• Must be able to work required schedules onsite at our Bubesheim location.
• Must be able to safely and efficiently operate material handling equipment.
• Must be able to operate the receiving segment of the warehouse management computer system.
• Must be able to continually lift, carry, push and pull merchandise up to 40kg.
• Must be able to continually stand, bend, stoop, twist and reach.
• Must successfully complete commercial training, ideally with a focus on foreign trade
• Solid knowledge of MS Office package and proficiency in ERP and CRM systems

Preferred Qualifications

• Knowledge of Logistics & Distribution.
• Strong collaborative problem-solver, effective communicator.
• Ability to forecast, analyze and prepare statistical data and metrics
• Organized, responsible, ability to work independently and as a part of a team
• May have to travel at times to Ulm
• 2-4 years of experience in an international environment, both with customers and with colleagues
• Fluent in written and spoken German and solid English skills
• Reliable, punctual, and able to work independently and accurately,

What We Offer:

• A motivated and open-minded team that is at your side with support, advice and action.

• Easy access to caring, down-to-earth, transparent, and open Senior Leadership Team
• Casual work environment.
• A constructive, fair and collegial working atmosphere in an exciting international environment
• A full-time employment contract initially limited to two years with very good chances of being taken on in a permanent employment contract

• Competitive compensation commensurate with experience.
• The most diverse workforce ever
• Training opportunities and Internal promotions

If you are interested, we look forward to receiving your e-mail application with cover letter, CV and certificates. Please also let us know your earliest possible start date and salary expectations.

Your contact person is Heike Toegel (heike.toegel@phocos.com).