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Warranty
Where was the Phocos product purchased from?
Phocos Direct
Not From Phocos Direct
Phocos is eager to support you. Please contact the company you purchased your Phocos product from, so they can work with you to organize the details required to submit a warranty claim on your behalf. If you simply have a technical question, please don't hesitate to fill out our technical support
online form
.
Please identify the category that best identifies the Phocos product.
Charge Controller
Any-Grid Family of Products
Any-Bridge/PhocosLink Cloud
DC Refrigerator/Freezer
Other
Are you experiencing an error code?
Yes
No
Error code:
Error code F03--F58
Error F01, F02, or F60-F86
Group Fields 1
First Name
*
Last Name
*
Email
*
Phone Number
Country
*
--- Select ---
Abkhazia
Afghanistan
Albania
Algeria
Andorra
Angola
Antigua and Barbuda
Argentina
Armenia
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Central African Republic
Chad
Chile
China incl HKG and Macau
Colombia
Comoros
Congo, DR
Congo, Republic of
Cook Islands
Costa Rica
Croatia
Cuba
Cyprus
Czech Republic
Denmark incl Faroer and Greenland
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Fiji
Finland
France
Gabon
Gambia, the
Georgia
Germany
Ghana
Greece
Grenada
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Ivory Coast
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Korea, DPR (North Korea)
Korea, R.(South Korea)
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Mauritania
Mauritius
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Morocco
Mozambique
Myanmar oder Burma
Nagorno-Karabakh Republic
Namibia
Nauru
Nepal
Netherlands
New Zealand
Nicaragua
Niger
Nigeria
Niue
Northern Cyprus
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
Romania
Russia
Rwanda
Saint Kitts and Nevis
Saint Lucia
Saint Vincent/Grenadines
Samoa
San Marino
São Tomé and Príncipe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tonga
Transnistria
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
Western Sahara
Yemen
Zambia
Zimbabwe
Phocos Product Name/Model Number (define voltage and amperage)
*
Serial Number
Invoice Number
Where was the unit purchased?
Please explain the technical issues you are experiencing?
Upload Group 1
Photo of PV +/- leads:
Max. file size: 300 MB.
Photo of load +/- leads:
Max. file size: 300 MB.
Photo of battery +/- leads:
Max. file size: 300 MB.
Upload Group 2
Photo Upload (optional):
Max. file size: 300 MB.
Photo Upload (optional):
Max. file size: 300 MB.
Photo Upload (optional):
Max. file size: 300 MB.
Upload Group 3
Copy of solar system schematic
Max. file size: 300 MB.
Photo of AC-input/output PV terminals on inverter
*
Max. file size: 300 MB.
Photo of solar panel wiring
Max. file size: 300 MB.
Photo of battery bank wiring
Max. file size: 300 MB.
Photo of AC input wiring
Max. file size: 300 MB.
Photo of AC output wiring
Max. file size: 300 MB.
Upload Group 4
Photo of system issue 1 (option to upload)
Max. file size: 300 MB.
Photo of system issue 2 (option to upload)
Max. file size: 300 MB.
Photo of system issue 3 (option to upload)
Max. file size: 300 MB.
Photo of system issue 4 (option to upload)
Max. file size: 300 MB.
Error code - Field 1
Please list any SPDs (Surge Protection Devices), fuses that are being used, please enter N/A if none are being used.
*
Error code - Field 2
System Type:
*
Off-Grid with no AC source
Off-Grid with an AC source
Grid-Tied
Footer Message
When complete, please click submit so our team can review your warranty claim.
Δ
Get In Touch
Not sure what you need? Talk to the experts!
CONTACT SALES
CONTACT TECH DEPARTMENT
Americas
USA
Phocos Americas, Inc.
Tucson, AZ USA
Phone
+1 520 777-7906
Info.na@phocos.com
EMEA
Germany
Phocos AG
Ulm Germany
Phone
+49 731 9380688-0
info@phocos.com
SAARC
India
Phocos India Solar Pvt Ltd.
Puducherry - India
Phone
+91 413 2972328
info-india@phocos.com
APAC
China
Phocos China Ltd.
Qingdao China
Phone
+86 532 83837020
info-china@phocos.com
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Home
Who We Serve
Recreation, DIY, Rural
OEM
Distributors
Installer/Integrator
Government
NGO
Retailers
About
About Us
News & Announcements
Upcoming Events
Careers
Products
Inverters
Any-Grid Hybrid Inverter Charger PSW-H (3 kW/5 kW/6.5 kW/8 kW)
Any-Grid Battery Inverter Charger
PSW-B (1.6 kW/3 kW/5 kW)
Any-Grid Battery Inverter Charger
PSW-B (0.5~3 kW)
Energy Storage
Any-Cell Lithium Energy Storage System ESS-L (5 kW)
MPPT Charge Controllers
CIS-N-MPPT-LED (15 A)
CIS-N-MPPT Series (15-30 A)
ECO-N-MPPT (15 A)
Any-Grid Hybrid Inverter PSW-H (3 kW/5 kW/6.5 kW/8 kW)
Any-Grid Battery Inverter Charger PSW-B (0.5~3 kW)
Any-Grid Battery Inverter Charger PSW-B (1.6 kW/3 kW/5 kW)
PWM Charge Controllers
ECO-N-T Series (10-20 A)
CXNup Series (10-40 A)
CML-USB Series (5-20 A)
ECO-N (10 A)
CIS-N (10-20 A)
CIS-N-LED (20 A)
CM Series (4-10 A)
Refrigeration
FR-B Series (100/230/350 L)
FR-MP Series (170/240 L)
Accessories
CIS Accessories
CXNup and ECO-N-MPPT Accessories
Monitoring
PhocosLink Cloud
Any-Bridge AB-PLC-CAN
Monitoring Options
Retired Products
Phocos Catalog
Applications
Recreation
Solar Lighting
Industrial
Rural Electrification
Where to Buy
Contact
News and Announcements
Global Success Stories
PhocosLink CLOUD LOGIN
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