Why is my device never found under ‘New Devices’?

a. Ensure Bluetooth is enabled on your phone.
b. Ensure you are within range (7 meters / 23 ft) of the product.
c. Press the green refresh button on the bottom-right corner to make sure a scan is initiated.
d. On Android, permission for Access to Location services is needed and must be granted for Bluetooth to work. This access permission is only asked once either through a pop-up or in the notifications depending on the Android device/version. On some devices, when this access permission is given outside of the app (Phone Settings -> Applications -> PhocosLink -> Permissions), the phone must be restarted after enabling Location Permission for the changes to take effect.
e. Make sure the ‘Location’ in the Android Settings is enabled/ON. Otherwise, the access to Location services given to the app as mentioned previously would not take effect.