April 16, 2021

Where is the data stored which is sent to the PhocosLink Cloud?

The PhocosLink Cloud servers are located in Europe and operated in compliance with the European Union’s General Data Protection Regulation 2016/679 (GDPR).

April 16, 2021

My internet connection is unreliable, do I risk losing system data?

The AB-PLC is equipped with internal memory. This means if your internet connection is temporarily not available, it will store the data until the internet is available again, and then send that stored data to the PhocosLink Cloud*. This way loss of data is avoided. In case the internet outage

April 16, 2021

Does the AB-PLC work with mobile Edge/3G/4G/5G networks using a SIM card?

The AB-PLC is designed to work with an existing local IP network and internet infrastructure. This means you need a router connected to the internet at the place of installation, to which the AB-PLC connects via Wi-Fi or an Ethernet cable. You can use a router of your choice, with

April 16, 2021

I have changed my Wi-Fi router or access point. The new one has a different network name (SSID) and/or Wi-Fi password and the AB-PLC can no longer connect.

Use the reset button (see AB-PLC manual for details) to enter the new SSID and Wi-Fi password. Enter the same e-mail address and system name as you used before.

April 16, 2021

The AB-PLC does not connect to my Wi-Fi, what can I do?

1. Ensure your Wi-Fi router or access point is capable of functioning on the 2.4 GHz band and enable it if necessary. The AB-PLC does not support 5 GHz Wi-Fi networks at this time. 2. Check that the name (SSID) and password of your router or access point is correct.

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Get In Touch Not sure what you need? Talk to the experts!


Phocos Americas, Inc.
Tucson, AZ USA
Phone +1 520 777-7906

Phocos AG
Ulm Germany
Phone +49 731 9380688-0

Phocos India Solar Pvt Ltd.
Puducherry - India
Phone +91 413 2972328

Phocos China Ltd.
Qingdao China
Phone +86 532 83837020
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