July 10, 2020
What if my question wasn’t answered here?
For further PhocosLink App support, please email software@phocos.com
July 10, 2020
What is the app not showing my history data?
The PhocosLink Mobile app is not able to retrieve historical values of the connected Any-Grid PSW-H device at this time. It is designed for real-time data only as of now. Phocos is working on online remote monitoring solutions to allow comprehensive analysis of historical data from anywhere in the world,
July 10, 2020
Why does my device disappear from “My Devices” list after the app is forced closed?
Ensure the installed version of the PhocosLink app is “1.0.8” or later so that the devices are stored locally on the app. You may enable auto-updates from the phone settings to ensure having the more recent updates automatically.
July 10, 2020
If my phone runs on Android 6.0 or earlier, why is my app not working properly?
The PhocosLink App is only designed and tested on Android versions 7.0 or later. Prior Android versions may work but are not supported. Android Manufacturer Models used must also support Bluetooth Low Energy (also known as Bluetooth Smart).
July 10, 2020
I can see my device but cannot connect to it?
The phone will be prompted to pair with the device during the first time a connection is attempted. Ensure ‘Pair’ is selected and the default pairing pin is “123456”. Depending on the Android version, the ‘Pairing’ request will be displayed in a pop-up screen or in the notifications bar.
Get In Touch Not sure what you need? Talk to the experts!
SAARC
India
Phocos India Solar Pvt Ltd.
Puducherry - India
Phone +91 413 2972328
info-india@phocos.com
India
Phocos India Solar Pvt Ltd.
Puducherry - India
Phone +91 413 2972328
info-india@phocos.com
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